Our CLIVE system ensures that there’s good communication on customer expectations and staff performance
Yes it should be the same cleaner every time unless we work a shift system with a team, but it will be the same team, with different team members on different days
We conduct regular audits, by our supervisors, regional directors, and independent HQ auditor
Yes of course, please ask your regional director
We have a mobile cleaning team, we buddy people up, and we have supervisors who know the site and cover in these kinds of circumstances
There are a number of escalation points; we have a communication book onsite, your regional manager and then TGC HQ and Dave’s number!
We invoice on the first of the month for payment on 30th
All of our terms are clearly laid out in the initial trade agreement document
We do internal audits, quarterly; we also have an annual ISO review for our accreditation and our policies are reviewed annually; we have non-compliance register which goes to Board level for review
We can have the business up and running remotely, anywhere, within four hours
