{"id":1356,"date":"2023-02-14T14:00:43","date_gmt":"2023-02-14T14:00:43","guid":{"rendered":"https:\/\/tidygreenclean-co-uk.stackstaging.com\/?p=1356"},"modified":"2024-01-19T10:03:06","modified_gmt":"2024-01-19T10:03:06","slug":"meet-kinga-from-tgchq","status":"publish","type":"post","link":"https:\/\/www.tidygreenclean.co.uk\/meet-kinga-from-tgchq\/","title":{"rendered":"Meet Kinga from TGCHQ"},"content":{"rendered":"\n

1.   Tell us a bit about yourself<\/h4>\n\n\n\n

I\u2019m almost 7 years in Scotland. I have two children; my son is in his 20s and my daughter is in her teens. Before that, I worked for a big corporation in Poland in the sales department doing sales and training. I organised the sales department, opening new show rooms, and was there for 13 years. Apart from here, I work in a Polish school on Saturdays, teaching English, Polish and drama, giving something back to the community and for myself. I also studied for an MSc inMetallurgical Materials in Poland, in Krakow. Now I am doing a post-Graduate degree in Polish to underpin the teaching I am doing.<\/p>\n\n\n\n

2.   What do you enjoy about the job and why do you think good cleaning is so important?<\/h4>\n\n\n\n

I started as an admin assistant at TGCHQ and then moved to Operations Coordinator. Since September 2022, I have taken on a fresh role, as TGC\u2019s in-house Quality Auditor.<\/p>\n\n\n\n

We have audits wired in to our process.We work to ISO standards, so the bar for our processes is already formalised and high. Cleaning teams\u2019 work is audited by their supervisors, and supervisors by the Regional Director franchise owners. My role is to be an independent auditor across the whole business, to ensure that our values, Standards,People, Environment, and our Customer Charter, and service is upheld.<\/p>\n\n\n\n

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3.    How long have you worked for TGC HQ? Why did you chose us and what do you enjoy about the challenges of your role? <\/h4>\n\n\n\n

I joined in October 2019, just before the pandemic started. It was about six months before; we were really, really busy and the company started growing. Callum, Igors, Hugh – they all joined them and Faith joined during the pandemic too. It was such a busy time. We worked all the time through it and we didn\u2019t stop because customers wanted cleaning services throughout, although some did suspend them while we were closed. We weren\u2019t as busy as we are now though.<\/p>\n\n\n\n

As Quality Auditor, I have to set up a meeting with customers; we have such a volume. At first, I go with the Regional Director to meet the customer and introduce me and explain what my role is. Then I show them what I am checking and why I am independent, working for TGC HQ. Andrew and David get a full report of the customer\u2019s status, with pictures; it details what needs to improve, what is good, what\u2019s not OK. It\u2019s also about gathering the customer opinion and what they\u2019re thinking too. Do they have any problems, that sort of thing. I want to have a chance to speak with the customer and they\u2019re happy that someone\u2019s interested, that someone cares, and all of them are very happy that TGC is doing this. Directors are busy, customer supervisors are also busy and it\u2019s possible things can be missed. I have a schedule for monthly or quarterly visits to select problems early and fix it before something becomes more serious.<\/p>\n\n\n\n

In general, I love the variety, and\u2026 we will see what will happen next. It\u2019s funny, my main reason to come to the UK was to have a quiet life and less stress but I\u2019ve found a good job, less stress but lots to do! Dealing with the customers is great, I like people and enjoy lots of things here that I do and my life here. My children make me happy too.<\/p>\n\n\n\n

The RDs of course are not happy when I send reports saying things aren\u2019t as they should be but they can see the value of it because it helps them see where things need to improve.<\/p>\n\n\n\n

4.   Why are Tidy Green Clean\u2019s values about people and the environment important to you?<\/h4>\n\n\n\n

If I compare them to other cleaning companies they care properly about people and are trying to put in good standards about pay and they are trying to be open and encourage the cleaners to talk with them and that\u2019s often impossible in other companies. Here, our cleaning teams can speak with the senior team if they have any issues. Andrew\u2019s door is always open and he will always try and fix any problems that arise, that\u2019s part of his nature.<\/p>\n\n\n\n

It’s comes straight from the top with the green issues. We use products that are environmentally friendly and some customers choose us just because of that, because we\u2019re using better products that look after the planet. Andrew and David both have electric cars and the tech the cleaners use is good. They are trying to constantly change equipment to things that are more environmentally friendly.<\/p>\n\n\n\n

5.    What would you like to see happen in the future for you at TGC?<\/h4>\n\n\n\n

I enjoy my new role, working much more closely with customers. developing new processes and bring fresh challenges; it\u2019s part of offering even better customer service.It reinforces the service levels we provide by meeting with customers to speak about how it\u2019s going. A fresh eye can always see things and it\u2019s better I see it before something becomes an issue.<\/p>\n\n\n\n

I am a positive person and I enjoy working here and I do as good a job as I can. It\u2019s a good team and everyone works well and is nice. We\u2019re all working together for the same thing and we have to make customers happy because they are paying us and they require a job which we\u2019re there to do!<\/p>\n\n\n\n

Interview: December 2022<\/p>\n\n\n\n

If you have cleaning experience, or would like to learn; have a positive attitude, take pride in your work, enjoy being part of a team, and share our values, then please contact TGC tel:\u00a0<\/em><\/strong>01224 515933<\/em><\/strong><\/a>\u00a0or via our\u00a0<\/em><\/strong>Facebook page<\/em><\/strong><\/a>\u00a0to find out more.<\/em><\/strong><\/p>\n\n\n\n

\u200d<\/p>\n","protected":false},"excerpt":{"rendered":"

1.   Tell us a bit about yourself I\u2019m almost 7 years in Scotland. I have two children; my son is in his 20s and my daughter is in her teens. Before that, I worked for a big corporation in Poland in the sales department doing sales and training. I organised the sales department, opening new show […]<\/p>\n","protected":false},"author":6,"featured_media":2181,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"none","_seopress_titles_title":"Meet Kinga from TGCHQ","_seopress_titles_desc":"With over 7 years of experience in sales and training, Kinga serves as TGC HQ's independent auditor. Click to find out more.","_seopress_robots_index":"","inline_featured_image":false,"footnotes":""},"categories":[2,13],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tidygreenclean.co.uk\/wp-json\/wp\/v2\/posts\/1356"}],"collection":[{"href":"https:\/\/www.tidygreenclean.co.uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tidygreenclean.co.uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tidygreenclean.co.uk\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tidygreenclean.co.uk\/wp-json\/wp\/v2\/comments?post=1356"}],"version-history":[{"count":3,"href":"https:\/\/www.tidygreenclean.co.uk\/wp-json\/wp\/v2\/posts\/1356\/revisions"}],"predecessor-version":[{"id":3551,"href":"https:\/\/www.tidygreenclean.co.uk\/wp-json\/wp\/v2\/posts\/1356\/revisions\/3551"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tidygreenclean.co.uk\/wp-json\/wp\/v2\/media\/2181"}],"wp:attachment":[{"href":"https:\/\/www.tidygreenclean.co.uk\/wp-json\/wp\/v2\/media?parent=1356"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tidygreenclean.co.uk\/wp-json\/wp\/v2\/categories?post=1356"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tidygreenclean.co.uk\/wp-json\/wp\/v2\/tags?post=1356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}