TGCHM: Being Cleaned Around

Faith Fitzgerald is Regional Director for Tidy Green Clean Highlands & Moray.

I was sat in a café a week or so ago and one of the café’s team started cleaning up around me. I don’t mean cleaning my table so that the previous diner’s plates and glasses were cleared away, I mean they were cleaning around me. With a hoover. It was 4.45 and I guess they were closing at 5pm. Meanwhile I was having a quiet coffee and a slice of carrot cake and my feet were seconds away from being bumped by the edge of a vacuum cleaner, pushed by a team member eager to be out of that door as soon after 5pm as they could muster.

Now I don’t blame that team member, but I do wonder about the way the business is putting closing before the customer experience. Their coffee hit the spot. It was hot and bitter and dark and fabulous. And their carrot cake was to die for – I mean the icing was creamy without being sickly, the cake crumb was light and moreish… but my experience eating it was completely ruined by the hum of Henry and the eye on the clock of a member of staff desperate to get home. They may have had good reason but asking me if I minded would have gone a long way to keeping me on side.

The other thing I noticed – and I would, owning a Tidy Green Clean commercial cleaning franchise, wouldn’t I – it was a team member doing the cleaning, not a trained professional cleaner. I have seen this more and more since the changes after lockdown and the challenges many of us are facing recruiting staff. Team members are being asked to do more. Hospitality staff, often brilliant at what they do, are being asked to do something out of their skill set. And I train cleaners for a living. I know it takes special people, a great mindset and a focus on the job. Diluting someone’s job into function rather than skillset and passion just means in the end you lose staff.

This raised even more questions and so I thought I would ask a wider range of people about these issues, rather than sit comfortable with my assumptions. I am ready to learn! I have four questions and it takes less than a minute to answer – thank you!

Click here to answer a few questions ... we'll share the answers in due course!

BACK

Latest Posts

May 17, 2022

Tidy Green Clean: Scotland’s most accredited cleaning company?

Tidy Green Clean is setting the bar high for its business and customers by achieving Carbon Negative status for a second year; renewing Living Wage Accreditation, Achilles and ISO.

Read More
May 11, 2022

TGC boss and business partner, pass £5m worth of business to fellow BNI Scotland group members

Two networkers pass £5m worth of business to fellow BNI Scotland group members.

Read More
April 20, 2022

Tidy Green Clean sponsors the videography for RunBalmoral 2022!

Tidy Green Clean, is sponsoring the videography at RunBalmoral 2022 at the Balmoral estate this weekend, so that everyone gets to see just how well they did!

Read More

DELIVERING

HEALTHY, HYGIENIC

ENVIRONMENTS

The TGC Team are ready and waiting to help you and your business.